Using Artificial Intelligence for Business: Which Case Is Better Solved with AI?

Artificial Intelligence (AI) is becoming more ubiquitous in the modern world, and businesses are taking notice. Companies are leveraging AI to solve complex problems that conventional programming might not handle effectively. The possibilities that AI offers are exciting, and they are transforming various industries.

In this blog post, we will explore which business cases are better solved by AI than conventional programming. We will also answer some of the key questions that people have when it comes to AI, such as which statement is true regarding AI or what is better solved by AI than conventional programming.

We will dive deep into the different applications of AI, such as deep learning, conversational AI, and explainable AI. We will also explore how companies like Accenture are working to build trust in AI and the benefits of applying AI to Accenture’s work.

Furthermore, we will provide examples of AI-powered solutions that have created value for businesses, and common AI applications used by most companies for business. By the end of this blog post, you will have a better understanding of which business cases are better solved by AI and why. So, let’s dive in!

Which Business Case is better Solved by Artificial Intelligence

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Artificial Intelligence (AI) is rapidly changing the way businesses operate. It has become a game-changer in solving complex business cases, eliminating manual processes, and providing businesses with a competitive edge over others. In this section, we will be discussing the various business cases that can be better solved by AI.

Customer Service

Customer service is one of the primary functions for any business. AI-powered chatbots can help businesses provide 24/7 customer support to their customers efficiently and cost-effectively. Chatbots can analyze customer queries and provide appropriate responses in real-time, helping businesses engage with their customers.

Fraud Detection

Fraud can cost businesses a lot of money. AI’s predictive capabilities can help businesses detect and prevent fraud by analyzing transactional data across different systems. AI models can identify potential fraudulent activities based on various factors such as transactional behavior, past purchase history, and location.

Decision Making

AI-powered systems can help businesses make better decisions by analyzing large data sets and providing insights into key performance indicators (KPIs). By automating tedious decision-making processes, businesses can free up their resources to focus on more pressing matters.


Marketing is an essential function for every business, and AI has revolutionized the way businesses approach marketing. With AI-powered solutions, businesses can analyze customer data and gain insights into customer behavior. These insights can help businesses develop more targeted marketing campaigns and enhance their customer engagement.


The logistics industry is one of the most complex and essential business functions. AI-powered solutions can help businesses optimize their supply chain operations, improve route planning, and streamline their logistics processes. AI can integrate data from various sources such as traffic and weather data to predict delivery times accurately.

In conclusion, AI is a game-changer for businesses across industries. By leveraging AI, companies can automate processes, enhance decision-making capabilities, and improve customer experiences. The business cases discussed in this section are just a few examples of how AI can solve complex business problems. As AI technology develops further, we can expect to see more innovation and enhancement of existing processes, leading to greater efficiency and profitability for businesses.

What is an Example of Conversational AI

Conversational AI or chatbots are computer programs designed to simulate human conversation through natural language processing (NLP) and machine learning. They are revolutionizing the way businesses communicate with their customers, employees, and partners, providing fast and personalized responses 24/7.

Virtual Assistant

One example of conversational AI is a virtual assistant, such as Apple’s Siri, Amazon’s Alexa, or Google Assistant. They are voice-enabled chatbots that can perform various tasks such as setting reminders, playing music, or answering questions. They use algorithms to understand the user’s natural language, respond appropriately, and learn from previous interactions to improve their performance.

Customer Service

Another example of conversational AI is customer service chatbots. They can handle routine requests such as cancellations, refunds, or tracking orders, freeing up human agents to focus on more complex issues. Customer service chatbots use pre-set answers and decision trees or use deep learning algorithms to generate responses based on past interactions.

Sales and Marketing

Conversational AI can also be used in sales and marketing to engage prospects, qualify leads, and provide product recommendations. For example, a chatbot can ask a series of questions to understand the user’s preferences, demographics, and interests, and recommend products based on that information.


In healthcare, chatbots are used to provide personalized medical advice, support, and education. For example, a chatbot can monitor a patient’s symptoms, schedule appointments, and medication reminders. They can also collect data to improve treatment outcomes and disease management.

In conclusion, conversational AI is transforming business processes across various industries, providing personalized and cost-effective solutions to complex problems. Whether you’re looking to automate customer service, increase sales, or improve patient outcomes, there are endless possibilities with conversational AI.

Business Cases Solved by Artificial Intelligence

Artificial intelligence has been making rounds across industries, and businesses are actively looking for ways to embrace the technology and stay ahead of the competition. AI has been known to help with business cases that have traditionally been challenging to solve. Here are some top business cases that are better solved by Artificial intelligence:

Customer Service

AI-powered chatbots can provide round-the-clock customer service, helping businesses to reduce overhead costs and improve customer satisfaction. Chatbots can also analyze vast amounts of customer data, providing insights that can help businesses personalize their services and address customer needs more efficiently.

Fraud Detection

AI can help businesses to detect frauds by analyzing patterns in data, flagging suspicious transactions, and identifying anomalies. Machine learning algorithms can also learn over time, constantly improving the accuracy of fraud detection.


Cybersecurity is a significant challenge for businesses in today’s digital world. AI-powered cybersecurity systems can analyze data and identify potential threats, providing an additional layer of security to businesses. With AI, businesses can also detect and respond to cyber threats in real-time, minimizing the impact on their operations.

Predictive Maintenance

Machinery breakdowns can be devastating for businesses, leading to costly repairs and downtime. AI-powered predictive maintenance systems can analyze sensor data from machines and predict potential breakdowns, allowing businesses to schedule maintenance proactively and minimize disruptions.

Supply Chain Management

AI can help businesses to optimize their supply chain by analyzing vast amounts of data, identifying patterns, and forecasting demand. With AI, businesses can better manage their inventory, reduce waste, and improve their overall supply chain efficiency.

As businesses continue to embrace AI technology, the potential for solving complex business cases is endless. By leveraging the power of AI, businesses can improve their efficiency, reduce costs, and create a more seamless experience for their customers.

Which Statement is True Regarding Artificial Intelligence

Artificial intelligence has been a hot topic for quite some time now, but there is still some confusion regarding what it is and what it is not. In this section, we’ll discuss some common myths and misconceptions surrounding artificial intelligence.

AI Can Solve All Problems

One common misconception about AI is that it can solve all problems. While AI can be incredibly powerful and can help businesses to solve complex problems, it is not a panacea. AI is only as good as the algorithms that are used to develop it, and it is not capable of making decisions without human input and guidance.

AI is Going to Replace Humans

Another myth about AI is that it will replace humans entirely. While AI can automate certain tasks and processes, it is not designed to replace human workers. Instead, AI is designed to augment human capabilities and help workers to be more productive and efficient.

which business case is better solved by artificial intelligence

AI is Perfect

Some people believe that AI is perfect and that it is incapable of making mistakes. However, this is simply not true. Like any other technology, AI is prone to errors and can make mistakes. In order to ensure that AI is being used effectively, it is important to understand its limitations and to be aware of its potential pitfalls.

AI is Only for Large Enterprises

Many small and mid-sized businesses believe that AI is only for large enterprises with massive budgets. However, AI technology has become more affordable and accessible in recent years, and it can provide significant benefits to businesses of all sizes. In fact, many startups are leveraging AI technology to gain a competitive edge in their respective markets.

AI is a powerful tool that can help businesses to solve complex problems and streamline their operations. However, it is important to understand its limitations and to be aware of common myths and misconceptions surrounding the technology. By doing so, businesses can make informed decisions about how to effectively leverage AI to achieve their goals.

What is better solved by AI than conventional programming

Artificial Intelligence (AI) has surpassed humanity’s wildest dreams, and it’s only getting better with each passing year. AI technology has the ability to analyze vast amounts of data with unmatched accuracy, speed, and precision. However, does this mean that it’s always better than conventional programming?

The Limitations of Conventional Programming

Conventional programming, or what is more commonly known as traditional programming languages, has clear limitations when it comes to dealing with massive amounts of data. For instance, let’s consider the manual process of analyzing customer feedback in a large healthcare company. This would mean reading through piles of feedback forms, sorting, and analyzing this data and creating reports. This process can take days or even weeks, which is not an effective use of time. Traditional programming languages are also rigid and follow strict rules, which means they can be limited in their ability to make decisions based on a wide range of variables.

The Advantages of AI Over Conventional Programming

One of the most significant advantages of AI over conventional programming is the ability to learn independently from vast amounts of data. With AI, systems can be trained to make decisions based on patterns in the data, and these decisions can be much more accurate than those made by human beings. Furthermore, the speed at which AI can analyze and process data is unmatched. Within seconds, AI algorithms can sift through millions of lines of data and extract valuable insights.

Key Industries that Benefit from AI

Several industries, including healthcare, finance, and e-commerce, have already seen the benefits of switching to AI-based solutions. For instance, in healthcare, AI can help in the development of personalized treatment plans, while in finance, AI can be used for fraud detection and risk management. E-commerce businesses can also benefit from using AI chatbots to improve customer service and increase sales.

While AI has numerous benefits over conventional programming, it’s essential to acknowledge that it’s not always the best or most efficient solution for every business case. Therefore, it’s essential to analyze a business’s specific needs to determine whether AI is the best option. In conclusion, AI is an exciting and rapidly evolving technology that is set to revolutionize many industries, but it’s important to consider all factors before deciding to implement it.

Defining Business Strategy for Artificial Intelligence

When it comes to implementing artificial intelligence in a business setting, defining a clear strategy is key. This strategy should take into account the specific goals and pain points of the business, as well as the capabilities and limitations of AI technology. Here are some steps to follow when creating a business strategy for AI:

Identify the Business Problems to Be Solved

The first step in creating a business strategy for AI is to identify the specific problems the technology is going to solve. This could be anything from automating routine tasks to predicting customer behavior. Whatever the case, it’s important to have a clear understanding of what the business hopes to achieve with AI.

Determine the Appropriate AI Techniques

Once the business problems have been identified, it’s important to determine the appropriate AI techniques for solving them. This could involve using machine learning algorithms to analyze data, natural language processing to understand customer interactions, or computer vision to identify patterns in visual data. There are many different AI techniques available, so it’s important to choose the right ones for the job.

Collect and Prepare Data

Once the appropriate AI techniques have been chosen, it’s important to gather and prepare the data that will be used to train the AI models. This could involve collecting data from various sources, cleaning and normalizing the data, and creating an appropriate data architecture to enable efficient analysis.

Develop and Train AI Models

After the data has been collected and prepared, AI models must be developed and trained using appropriate machine learning algorithms. This involves selecting the right model architecture and hyperparameters, as well as testing and refining the models to ensure they are accurate and effective.

Deploy and Monitor AI Solutions

Finally, the AI solutions must be deployed and integrated into the business workflow, and then closely monitored to ensure they are functioning as intended. This may involve making adjustments to the AI models or tweaking business processes to get the best results.

Overall, developing a business strategy for artificial intelligence requires careful consideration of the specific problems the technology is going to solve, the appropriate AI techniques to use, and the data and models required for effective implementation. With the right strategy in place, AI can provide significant benefits for businesses in terms of increased efficiency, accuracy, and insight.

How Accenture Builds Trust in Artificial Intelligence

Artificial intelligence (AI) has seen rapid growth and adoption in many industries, but concerns about its reliability and trustworthiness remain. To address this, Accenture has implemented several strategies to build trust in AI systems.

Providing Clear Explanations

One key strategy is providing clear explanations of how AI systems work and the decisions they make. Accenture works to demystify AI by breaking down complex technical concepts into understandable terms, giving stakeholders greater insight into how AI operates.

Focusing on Ethical Principles

Another crucial strategy is focusing on ethical principles. Accenture emphasizes transparency, accountability, and fairness in AI development. By adopting ethical principles, Accenture aims to build trust with stakeholders and demonstrate its commitment to responsible AI development.

Engaging Stakeholders

Engaging stakeholders is vital to building trust in AI. Accenture brings together diverse groups of stakeholders to share their perspectives and concerns about AI use. This collaborative approach helps build trust and ensures that AI systems are developed in ways that align with stakeholder needs and values.

Implementing Strict Security Measures

which business case is better solved by artificial intelligence

Accenture recognizes that security breaches can erode trust in AI systems. To mitigate this risk, Accenture has implemented strict security measures to protect sensitive data and ensure AI systems operate securely and reliably.

Conducting Rigorous Testing

Finally, rigorous testing is critical to building trust in AI. Accenture conducts extensive testing to ensure AI systems perform as intended and deliver expected outcomes. This testing helps Accenture identify and fix issues before they impact stakeholders.

By embracing these strategies, Accenture is building trust in AI systems and helping to address concerns about their reliability and trustworthiness. This collaborative, ethical, and transparent approach is essential to realizing the full potential of AI in solving complex business challenges.

Which case would benefit from explainable artificial intelligence

Businesses in various industries have started reaping the benefits of implementing artificial intelligence (AI) in their operations. But there’s one problem: the models developed by AI algorithms are often complex and difficult to explain, leaving the businesses with a tough decision: either rely on the model’s outcome, even when they don’t understand it, or opt for a simpler solution, which may not be as effective.

That’s where Explainable Artificial Intelligence (XAI) comes in. XAI is a set of techniques and methods that aim to make AI models transparent and understandable. This means that businesses can trust the models even when they don’t have domain expertise in AI. But which case would benefit from XAI?

Banking and finance

One area where XAI would be highly beneficial is in banking and finance. Finance models often involve complex algorithms that can be difficult to understand. By using XAI, banks and financial institutions can explain how the algorithms work, which could boost customer confidence and increase adoption rates.


Healthcare is another area where XAI could have a massive impact. In healthcare, AI models are playing an increasingly important role, from predicting disease outbreaks to providing personalized treatment plans. However, the models used in healthcare need to be transparent and explainable as they deal with crucial decisions regarding patient care.

Autonomous vehicles

Autonomous vehicles are another area where XAI is crucial. People would be hesitant to trust autonomous vehicles without understanding how the system works. by implementing XAI in the design of autonomous vehicles, businesses can build models that are transparent and trustable.

In conclusion, while AI has revolutionized numerous industries, building trust in its models remains a significant challenge. However, by implementing XAI, businesses can improve the transparency of the models, build customers’ trust, and ultimately maximize the benefits of AI.

Example of Value Created Through the Use of Deep Learning

Deep learning is the subset of machine learning that uses artificial neural networks to simulate and analyze data in a way that resembles the human brain’s ability to learn. The technology has gained popularity over the years due to its ability to recognize patterns and relationships in complex data, leading to improved decision-making processes in a variety of industries. Here’s an example of value created through the use of deep learning:

Image Recognition

One of the most common use cases of deep learning is image recognition. In the past, traditional computer vision algorithms were used to detect and classify objects in an image, but they often struggled with recognizing complex patterns or images with poor lighting conditions. Deep learning, however, has revolutionized image recognition by using convolutional neural networks (CNNs) that can accurately classify objects in an image with a high degree of accuracy.

For instance, in healthcare, deep learning has been used to diagnose diseases through medical imaging such as X-rays, MRIs, and CT scans. These images may contain intricate details that need to be carefully analyzed to make a proper diagnosis, and deep learning algorithms can analyze these images and identify underlying health issues with greater speed and accuracy than traditional means. This has helped doctors make faster, more accurate diagnoses, saving time and improving patient outcomes.

Fraud Detection

Another use case of deep learning is fraud detection. Deep learning algorithms can analyze large amounts of data from financial transactions and flag suspicious behavior patterns such as anomalies in spending, geographical locations, or purchasing habits. These patterns can then be used to alert security teams of potential fraudulent activities.

For example, a credit card company may have millions of transactions daily, and deep learning algorithms can be used to analyze these transactions and alert the company to any suspicious activity, reducing financial losses attributable to fraud.

In conclusion, deep learning is a cutting-edge technology that has become increasingly popular due to its ability to recognize patterns and relationships within complex data sets. Its benefits are evident in different industries ranging from healthcare to finance, where it has contributed to improved decision-making at a faster rate.

AI Applications Used by Most Companies for Business

Artificial intelligence has become increasingly prevalent in the business world, with more and more companies implementing AI solutions to streamline their operations and improve efficiency. Here are some of the most common AI applications used by businesses today:


Chatbots are AI-powered programs that simulate conversation with human users, typically through messaging applications. They are commonly used by businesses for customer service and support, with the ability to answer frequently asked questions and provide personalized recommendations based on user data.

Predictive Analytics

Predictive analytics is the use of data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Many businesses use predictive analytics to forecast demand, optimize pricing strategies, and improve supply chain management.

Image and Speech Recognition

Image and speech recognition are technologies that allow machines to interpret and understand visual and auditory data, respectively. In the business world, these technologies are commonly used for quality control, security, and in manufacturing processes.

Personalized Marketing

Personalized marketing is the use of AI to analyze customer data and create targeted marketing campaigns based on individual preferences and behavior patterns. Many businesses are using AI-powered marketing tools to increase customer engagement and improve conversion rates.

which business case is better solved by artificial intelligence

Fraud Detection and Cybersecurity

AI is also being used by many businesses for fraud detection and cybersecurity. Machine learning algorithms can be trained to identify patterns of fraudulent behavior, allowing companies to detect and prevent fraud before it occurs. Similarly, AI-powered cybersecurity tools can detect and respond to threats in real-time, minimizing the risk of data breaches and other security issues.

In conclusion, these are just a few of the many ways that businesses are using AI to improve their operations. As AI technology continues to advance, we can expect to see even more innovative applications emerging in the coming years.

Common Applications of Deep Learning in Artificial Intelligence

Artificial Intelligence (AI) is quickly becoming a game-changer in many industries, and one of its core foundations is deep learning. Deep learning involves building and training artificial neural networks to learn and make decisions based on data. Here are some common applications of deep learning in AI:

Image Recognition

Deep learning has proven to be highly effective for image recognition tasks. For instance, it can be used in facial recognition technology, allowing machines to identify faces in photos or videos. Deep learning can also be used in object recognition, helping machines identify objects in images or videos accurately.

Natural Language Processing

Natural Language Processing (NLP) is another area where deep learning has proven to be highly effective. With deep learning techniques, machines can learn to translate languages, identify sentiment in texts, and even write articles, among other things.

Speech Recognition

Deep learning is also used in speech recognition technology that allows machines to convert speech into written text. This technology is widely used in virtual assistants like Siri and Alexa, where users give voice commands to the machines.

Autonomous Vehicles

Deep learning is an essential component of autonomous vehicles. Through deep learning, self-driving cars can recognize traffic signs, avoid obstacles on the road, and make decisions based on real-time traffic data.


Chatbots are becoming increasingly popular in customer service, and deep learning is making them smarter. With NLP techniques, chatbots can understand customer queries and provide relevant answers.

In Conclusion, Deep learning is shaping the future of AI, making it more effective, smarter, and efficient. By training machines to learn from massive amounts of data, the technology behind AI can solve complex problems and bring about transformative change across many industries.

Applying Artificial Intelligence to Accenture’s Work: Benefits and Advantages

Artificial intelligence (AI) is revolutionizing industries across the globe, and Accenture is no exception. The consulting giant has been actively incorporating AI and machine learning (ML) into its operations to provide innovative solutions to complex business challenges. Here are some benefits and advantages of applying AI to Accenture’s work:

Enhanced Processes and Efficiency

Accenture has a vast array of business process operations that can be automated using AI and ML. These processes include customer service, sales, marketing, supply chain management, and finance. By automating these processes, Accenture can perform tasks more efficiently and accurately, with minimal human intervention. This, in turn, leads to faster turnaround times, enhanced customer satisfaction, and improved cost savings.

Improved Decision-Making and Analysis

AI allows Accenture to analyze vast amounts of data from various sources and make sense of it all. It enables the company to make data-driven decisions and obtain valuable insights that can be used to optimize business processes, identify emerging trends, and provide better customer service. The ability to mine large amounts of data also allows Accenture to identify patterns that can help in predicting future market trends.

Enhanced Customer Experience

The use of AI allows Accenture to provide a more personalized and optimized customer experience. Accenture can use AI to analyze customer behavior and preferences, providing better recommendations for products and services tailored to the customer’s needs. Moreover, with the use of natural language processing (NLP) and chatbots, customers can easily get the information they need without having to navigate through multiple pages.

Improved Security and Risk Management

Accenture deals with highly sensitive and confidential information, and the breach of such data can lead to dire consequences. AI can help enhance security measures and mitigate risks by monitoring threats and detecting fraud. Accenture can also use AI algorithms to identify anomalies and unusual activities in its network, enabling proactive monitoring and prevention of cybersecurity attacks.

The incorporation of AI and ML into Accenture’s operations brings numerous advantages, including enhanced processes and accuracy, improved decision-making and analysis, personalized customer experience, and enhanced security. As AI technology continues to evolve and improve, we can only expect to see more innovative uses in businesses worldwide, including Accenture.

Artificial Intelligence vs. Conventional Programming

Artificial intelligence (AI) has revolutionized the world of business, especially with the myriad of challenges it solves in this era of digital transformation. One notable advantage of AI over conventional programming is in its problem-solving capabilities. Conventional programming employs a rule-based approach and requires a programmer to predefine rules for every possible scenario. Conversely, AI uses statistical and machine learning techniques to learn from data and make predictions or decisions. Here are some examples of business cases that AI solves better than conventional programming:

Predictive Analytics

AI systems excel in predictive analytics which involves using data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data. In contrast, conventional programming can only make predictions based on rules and data input by a programmer. Predictive analytics is useful in many business domains such as finance, healthcare, marketing, and supply chain management. For example, a bank can use AI to predict credit risk and approve or deny loans, while a retailer can use it to predict demand and optimize inventory.

Natural Language Processing

Natural language processing (NLP) is a subfield of AI that deals with enabling machines to understand and interpret human language. NLP uses several techniques such as sentiment analysis, language translation, and chatbots. In comparison, conventional programming approaches such as regular expressions and finite-state machines struggle to process natural language. NLP is useful in many business cases such as customer service, content creation, and information retrieval. For example, a customer service chatbot can use NLP to understand customer queries and provide relevant responses.

Image and Video Recognition

AI algorithms can recognize images and videos with high accuracy, while conventional programming relies on pre-defined rules to identify objects or patterns in images. AI algorithms use techniques such as convolutional neural networks (CNNs) to analyze and identify features in images and videos. Image and video recognition have several business applications such as surveillance, quality control, and autonomous vehicles.

In conclusion, AI has many advantages over conventional programming when it comes to problem-solving. AI algorithms excel in predictive analytics, natural language processing, image and video recognition, and other areas. Businesses that adopt AI can gain a competitive advantage by automating processes, reducing costs, improving customer experience, and increasing revenue through data-driven insights.

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