Have you heard about Salesforce Employee Community? It’s a virtual space designed for employees to collaborate, share knowledge, and engage with each other. As companies continue to grow and expand, one of the biggest challenges is maintaining a sense of connection among employees. That’s where Salesforce Employee Community comes in.
But who can actually access this community? Is it only available to certain employees with specific licenses? The answer is no. Salesforce Employee Community is intended for all employees, regardless of their position or level within the company. It provides a safe and secure platform for teams to work together, ask questions, and share best practices.
If you’re wondering about the licensing, you might be interested in the company community license Salesforce offers. This license gives employees access to the Employee Community as well as the Partner and Customer Communities. And speaking of Partner Communities, did you know they come with unique features? They allow you to grant object access to partners and monitor engagement metrics.
Now you might be wondering how popular these communities really are. Well, the numbers speak for themselves. Customer Community daily unique logins reach into the millions, and there are plenty of employee and partner community success stories out there.
But what does Salesforce Employee Community actually look like in action? Let’s take a look at some examples. From onboarding and training to sales enablement and support, Salesforce Employee Community has been a game-changer for companies like Xerox, Lyft, and T-Mobile.
Of course, with all of these different communities and licenses, you might be confused about what sets them apart. What is the difference between Customer Community and Customer Community Plus, for example? We’ll delve into that and more in this post.
Bottom line? Salesforce Employee Community is a powerful tool for building connections and boosting productivity among employees. So, if you’re ready to learn more, read on!
Salesforce Employee Community
Are you looking for a way to improve communication and collaboration within your organization? Look no further than the Salesforce Employee Community. This platform provides a space for employees to connect, share ideas, and work together towards common goals.
Benefits of Using Salesforce Employee Community
Increased Productivity
By providing a centralized location for employees to access information, share best practices, and collaborate on projects, productivity can be significantly improved. No more lost emails or missed messages, everything is accessible in one place.
Improved Communication
The Employee Community allows for real-time communication between employees, regardless of their location. This can help to break down communication barriers and foster a more transparent and communicative culture.
Enhanced Engagement
Employees who feel engaged in their work are more likely to be productive and satisfied with their jobs. By providing a platform for employees to feel connected with the organization and each other, the Employee Community can help to boost engagement levels.
Increased Inclusivity
By providing a space for all employees to share their thoughts and ideas, the Employee Community can help to break down silos and create a more inclusive and collaborative workplace culture.
Key Features of Salesforce Employee Community
Groups
Groups allow employees to come together around a specific topic or project. Members can share files, collaborate on documents, and communicate in real-time.
Newsfeed
The newsfeed provides a space for employees to share updates and information with each other. This can help to keep everyone in the organization informed and up-to-date.
Chatter
Chatter is a messaging tool that allows for real-time communication between employees. It’s like having a virtual watercooler where employees can chat, share ideas, and collaborate on projects.
Knowledge Base
The Employee Community also provides a knowledge base where employees can access important information, documents, and resources. This can help to ensure that everyone in the organization has access to the same information and resources.
In conclusion, the Salesforce Employee Community is a powerful tool that can help to improve communication, collaboration, and engagement within your organization. By providing a platform for employees to connect and work together, productivity and inclusivity can be enhanced, and a more transparent and communicative culture can be fostered.
Who can access Salesforce Community
Salesforce Community is a platform that connects employees, customers, and partners in a single digital space. But who can actually access the Salesforce Community? Let’s find out.
Employees
Salesforce Community is primarily designed for employees to connect, collaborate and share knowledge with their colleagues. Employees can access the community using their login credentials provided by their employer. They can then communicate with fellow employees, share documents, and seek advice from experts in various fields.
Customers
Customers can also access the Salesforce Community, but only if the company chooses to make it available to them. By granting access to customers, companies can provide a platform where they can receive support, share ideas, and interact with other customers or employees. Customers can access the Salesforce Community using their login credentials provided by the company.
Partners
Partner access to Salesforce Community is typically granted to those who have a business relationship with the company. This includes resellers, distributors, and vendors. By giving partners access to the community, companies can share information and collaborate effectively with those who play a critical role in their business operations. Partners can log in to the Salesforce Community using their partner-provided login credentials.
Access permission settings
Companies can control who can access the Salesforce Community by setting up access permission settings. This includes defining access levels for employees, customers, and partners. Companies can choose to make the platform available to all employees, select groups, or individuals with specific roles or permissions.
In conclusion, Salesforce Community is a platform that can be accessed by employees, customers, and partners. The ability to access the community is determined by the access permission settings defined by the company. With Salesforce Community, companies can provide an engaging and collaborative space that can enhance business operations and help foster business success.
Company Community License Salesforce
If you’re looking for an all-in-one solution to optimize your team’s productivity, the Salesforce Employee Community might just be the perfect addition to your workflow. But before jumping into it, let’s talk about the Company Community License Salesforce offers and what it means for your team.
What is a Company Community License Salesforce
A Company Community License is Salesforce’s way of extending its CRM capabilities to external stakeholders such as employees, partners, and customers. In simpler terms, it’s a portal that allows designated users to access and use Salesforce features and data without the need for a full Salesforce license.
A Company Community License is particularly useful when there’s a need to share information across teams or external stakeholders without giving them full access to your Salesforce organization. By setting up a community portal, you can give them access only to the details they need for their work.
How Does it Work
A Company Community License offers the same functions as a Salesforce license with a few feature limitations. Some difference includes access, number of records seen, and API usage. But, in general, these differences should not impact the average user’s workflow.
To use a Company Community License, you’ll set up a Community Portal and customize the access controls to define what users can see or do. Then, you can invite external stakeholders to join and give them roles and permissions based on their needs.
Benefits of a Company Community License
There are plenty of benefits to using a Company Community License, including:
- Enhanced communication and collaboration
- Improved accuracy and efficiency
- Reduced turnaround times
- Streamlined processes
- Improved customer support
- Better data security
Overall, a Company Community License is an excellent way to extend your Salesforce functionality to external stakeholders. It’s a cost-effective and efficient solution that can improve communication, collaboration and streamline processes.
Salesforce Partner Community Features
Salesforce Partner Community is an online platform that provides Salesforce Partners with access to a wide range of resources and tools to help them improve their sales and support strategies. Here are some of the amazing features of Salesforce Partner Community:
1. Collaboration Tools
One of the most fantastic features of Salesforce Partner Community is its collaboration tools. These tools allow Salesforce partners to collaborate with other partners, find solutions to problems, and share ideas to drive sales and growth.
2. Access to Resources
Salesforce Partner Community is a valuable resource hub for Salesforce Partners. Partners can access resources such as training materials, certification programs, marketing materials, support documents, and more.
3. Salesforce Partner Community App
Salesforce Partner Community also has a mobile app that partners can use to access the community while on the go. The app provides partners with the flexibility to engage with the platform from anywhere and at any time.
4. Partner Success Programs
Salesforce Partner Community provides partners with access to partner success programs, where they can learn from experts, find support for their business strategies, and get access to tools to help them improve their customer experience.
5. Lead and Opportunity Management
Salesforce Partner Community allows partners to manage leads and opportunities within the platform. Partners can use these features to track their sales progress, manage their sales pipeline, and keep track of their customers’ interactions.
In conclusion, Salesforce Partner Community is an excellent platform for Salesforce Partners that provides valuable resources, collaboration tools, and access to support programs, among other benefits. Its features are designed to help partners grow their business, improve their customer experience, and drive sales. If you are a Salesforce Partner, you should try the platform out today!
Customer Community Daily Unique Logins
Salesforce employee community is not only a platform that helps employees collaborate and connect within an organization, but it also provides a customer community that enhances customer engagement and satisfaction. One of the key metrics that Salesforce tracks for customer communities is daily unique logins. This is an important metric because it reflects the level of engagement that customers have with the community.
What are Daily Unique Logins
Daily unique logins refer to the number of unique customers who log in to the community within a 24-hour period. This metric is calculated by Salesforce and is used to measure customer engagement and activity within the community. The more daily unique logins there are, the higher the level of customer engagement and the more successful the community is.
Why is it Important
Daily unique logins are an important metric because they indicate the level of engagement that customers have with the community. A high number of daily unique logins means that customers are actively using the community to find information, connect with other customers, and engage with the brand. This level of engagement translates into higher customer satisfaction, decreased customer churn, and increased brand loyalty.
How Can You Increase Daily Unique Logins
To increase daily unique logins in a customer community, it is important to provide valuable content and a positive community experience. This can be achieved by providing customers with relevant information, encouraging user-generated content, and acknowledging and rewarding active participants. It is also important to have a responsive community manager who can quickly address customer concerns and provide timely support.
In conclusion, daily unique logins are an important metric for measuring customer engagement in a Salesforce community. By providing valuable content and a positive user experience, daily unique logins can be increased, which can lead to higher customer satisfaction, increased loyalty, and decreased churn.
Salesforce Employee Community Examples
Salesforce Employee Community provides a platform for employees to share information, collaborate, and engage with each other. Here are some examples of Salesforce employee community in action:
1. Philanthropy and Volunteerism
Salesforce employee community has a strong culture of giving back to society. Employees can volunteer their time or donate money to various nonprofits via the platform. The company encourages and rewards such activities by offering paid time off for volunteer work and matching donations of up to a certain amount per year.
2. Learning and Development
Salesforce employee community has an extensive library of content on various topics that employees can access to upskill themselves. This includes online courses, videos, podcasts, and webinars. Employees can also learn from each other by sharing their knowledge and expertise in different areas via discussion forums and chat groups.
3. Socialization and Networking
Salesforce employee community facilitates socialization and networking among employees. There are interest-based groups that people can join to connect with like-minded individuals outside of work. There are also regular virtual and in-person events organized by the company such as happy hours, team-building activities, and career fairs.
4. Feedback and Ideation
Salesforce employee community provides a platform for employees to give feedback and suggestions to the management on various aspects of the company such as products, policies, and processes. The management takes these inputs seriously and implements the ones that are feasible and beneficial. This fosters a sense of ownership and involvement among employees.
5. Recognition and Rewards
Salesforce employee community has a system of recognizing and rewarding employees for their contributions. There are various gamification elements built into the platform such as badges, points, and leaderboards. Employees can earn these by completing tasks, participating in activities, and achieving milestones. They can also redeem these for tangible rewards such as gift cards and merchandise.
In conclusion, Salesforce employee community provides a unique and dynamic way for employees to connect, learn, and grow within the company. By leveraging the various features and functionalities of the platform, employees can create valuable experiences for themselves and their colleagues while contributing to the overall success of the organization.
Partner Community License Object Access
Salesforce Employee Community offers Partner Community Licenses that enable businesses to create partner communities where members can collaborate with their customers and partners. With this license, members can access various objects and data from the Salesforce org.
What is Object Access
Object access is the permission to view, create, edit, or delete data in a specific object in Salesforce. Objects in Salesforce are used to store different types of data, and each object has its own set of fields, such as customer names, addresses, contacts, or products.
How to Grant Object Access
To grant object access in the Partner Community, you need to configure your Salesforce org and assign the appropriate roles, profiles, and permissions. You need to create custom profiles with specific access settings, such as visibility, read, create, edit, or delete permissions, to control the level of data access for the different objects.
Best Practices for Object Access
When granting object access to Partner Community members, it’s essential to follow these best practices:
- Define a clear data sharing model that reflects the data privacy and security policies of your organization.
- Use roles and profiles to assign access to objects based on the user’s job responsibility, function, or department.
- Set up sharing rules to grant access for specified objects to specific users or groups in the community.
- Use field-level security to determine which fields are visible or editable for users based on their profile settings.
- Regularly review and audit object access to ensure that members have access only to the data they need to perform their role.
In summary, Object Access is an essential aspect of Partner Community Licenses. It provides the ability for members to access various objects and data within a Salesforce Org. By following the best practices for object access, organizations can ensure they maintain data privacy and security while allowing appropriate levels of access for partner communities.
What is Employee Community in Salesforce
Do you know what employee community is in Salesforce? If not, don’t worry — you’re not alone.
Simply put, an employee community is a private network that lets employees communicate and collaborate with each other in a secure environment. It’s different from a public community, which allows external customers to interact with a company’s products and services.
With employee community in Salesforce, you can create a personalized interface for your employees to access company news, updates, and even employee resources like HR policies and benefits. You can also create discussion forums for employees to share knowledge and ideas.
Additionally, you can use employee community to share training and development resources, enabling your employees to learn and grow together. This feature fosters a sense of community within your organization, leading to greater job satisfaction and employee engagement.
Moreover, this feature helps employees work together on projects, accessing relevant data and content directly within the community. This can lead to better collaboration, more efficient project management, and higher quality work.
In summary, employee community in Salesforce is a powerful collaboration tool that can improve your team’s communication, knowledge sharing, and productivity. It helps employees feel more connected to the company and with each other, leading to increased engagement and job satisfaction.
Company Community for Lightning Platform Permission Set License
As a Salesforce employee, you must be aware that the company community plays a crucial role in ensuring the seamless functioning of the Lightning Platform Permission Set License. In simple terms, a company community is a space where employees can access crucial information and resources related to their work.
What is a Lightning Platform Permission Set License
A Lightning Platform Permission Set License is necessary to access certain features and functionalities within Salesforce. It provides users with granular access to various objects, fields, and other features for their specific role in the organization.
The Role of Company Community in Lightning Platform Permission Set License
With the company community, employees can access information about different permission sets that are available to them, create new ones, or modify existing ones as per their requirement. The community also serves as a resource hub, providing employees with access to relevant documents and training materials to help them understand how to best use the Lightning Platform Permission Set License.
Benefits of Using Company Community for Lightning Platform Permission Set License
One of the biggest advantages of using the company community for managing the Lightning Platform Permission Sets License is that it ensures that the right employees have access to the right data and functionalities. This, in turn, increases productivity, reduces errors, and enhances the employee experience.
Besides, using the company community ensures that there is a standardized process for managing permission sets, which reduces the risk of errors or inconsistencies. By providing a centralized source of information and training, the community ensures that everyone is on the same page and has the necessary knowledge to use permission sets effectively.
In conclusion, the company community plays a vital role in managing Lightning Platform Permission Sets License. By providing a centralized source of information and training, it ensures that employees have the tools and resources they need to work effectively. As a Salesforce employee, it is essential to leverage the community to optimize your work experience and drive productivity.
Difference between Customer Community and Customer Community Plus
When it comes to building a community for your business, Salesforce provides two options: Customer Community and Customer Community Plus. Both options have their own strengths and weaknesses. So, which one is the best fit for your business? Let’s find out.
Customer Community
Customer Community is a self-service community that provides your customers with basic support. With Customer Community, your customers can find and read articles, ask and answer questions, and create and track support cases.
Customer Community has limitations regarding customization and features. For example, it doesn’t allow custom branding, custom pages, or custom objects. And if you need more advanced features, you’ll need to upgrade to Customer Community Plus.
Customer Community Plus
Customer Community Plus is an advanced version of Customer Community that provides your customers with enhanced support and collaboration. With Customer Community Plus, your customers can access knowledge articles, collaborate on topics, create and track support cases, and participate in private groups.
Customer Community Plus is designed for businesses that need more advanced features and customization options. With this option, you can customize your branding, pages, and objects according to your needs. You can also integrate external apps and services, such as Google Drive, Slack, and Dropbox.
Which Is the Best Fit for Your Business
Choosing between Customer Community and Customer Community Plus depends on your business needs and goals. If you’re looking for basic customer support and don’t need customization options, Customer Community could be a good fit for you.
On the other hand, if you need advanced features and customization options to provide your customers with a more personalized experience, then Customer Community Plus is the way to go.
Overall, both Customer Community and Customer Community Plus offer benefits to businesses looking to build customer communities. By selecting the right option that aligns with your business needs and goals, you can create a community that drives customer engagement and loyalty.
Salesforce Employee Community: Understanding User License Types
Salesforce Employee Community is an incredible tool for organizations to collaborate and communicate with employees. Whether you’re looking to provide your workforce with training modules, organize events, or simply create a space for employees to share and connect, this platform has you covered.
But first, it’s essential to gain a basic understanding of the Salesforce Employee Community user license types so that you can determine how your employees will interact with the platform. Here are the four main user license types available:
Salesforce Employee Community Plus User
This user license type is perfect for employees who only require access to standard features within the Employee Community. They can access essential features like Chatter, business contact visibility, and knowledge articles. In addition, these users can be given additional permissions as required, allowing them to work more efficiently from the platform.
Salesforce Platform User
This license is ideal for employees who need access to custom applications or integrations. They have access to all the features available on the Salesforce platform, but will only have permission to use specific apps and integrations designated by the company. The company’s IT team can also customize the user profile on this license type.
Salesforce Employee Community User
This user license is perfect for employees who require more advanced Employee Community features. They will be able to access more features in addition to the features available on the Salesforce Employee Community Plus user license type, such as surveys, cases, and ideas. These users have access to all standard Salesforce objects like contacts, accounts, and opportunities.
Guest User
This user license type provides access to a limited set of Employee Community features for non-employee users. This typically provides limited access to knowledge articles and allows the organization to provide limited access to customers or partners.
When creating an Employee Community, it is essential to select the appropriate user license type for each user. This selection will determine what features the users can access, what level of customization can be applied to their profiles, and how they interact with each other.
To learn more about Employee Community licenses, visit https://help.salesforce.com/ArticleView?id=users_license_types_communities.htm&type=5. It provides detailed information and examples to help you make the right choice for your organization.
In conclusion, having a basic understanding of Salesforce Employee Community’s user license types is necessary to get your employees up and going on the platform. By selecting the appropriate user license type for each user based on the employee’s role, you will create an engaging, organized, and secure community for your workforce.
