A Complete Guide on How to Return DreamCloud Mattress

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Are you dissatisfied with your DreamCloud mattress? Do you want to return it and get your money back? Don’t worry; you’re not alone. With the vast array of mattresses available online, it’s natural to feel overwhelmed and end up with a product that doesn’t meet your expectations.

how to return dreamcloud mattress

If you’re considering returning your DreamCloud mattress, you may be wondering about the process involved. It’s easy to return a DreamCloud mattress, but first, you need to understand the return policy. Fortunately, DreamCloud offers a 365-day trial period, so you have ample time to decide if the mattress is right for you.

In this comprehensive guide, we’ll cover everything you need to know about returning a DreamCloud mattress. We’ll explore the return policy, the process involved, and answer some of the most frequently asked questions. By the end of this post, you’ll have a complete understanding of how to return your DreamCloud mattress and get your money back hassle-free.

So, if you’ve been considering returning your DreamCloud mattress, sit tight, and let’s dive into the process. We’ll show you how easy it is to return your mattress and get your money back.

How to Return Your DreamCloud Mattress

If you’re unsatisfied with your DreamCloud mattress, you have the option to return it for a full refund. Here’s how to do it:

Check the Requirements

Before initiating a return, make sure that you meet the DreamCloud return requirements. You must have used the mattress for at least 30 nights and no more than 365 nights. Additionally, the mattress must be clean and undamaged.

Contact Customer Support

To start the return process, contact DreamCloud customer support by phone or email. They’ll guide you through the process and provide you with a shipping label.

Pack Your Mattress

Once you’ve received your shipping label, it’s time to pack your mattress. You’ll need to compress and roll up the mattress tightly and put it in a box. DreamCloud recommends using the original packaging, but if you don’t have it, you can use a box that’s at least 4 inches larger than the mattress on all sides.

Ship Your Mattress

Take the packed mattress to the shipping carrier listed on the shipping label. You’ll be responsible for the shipping costs, but DreamCloud will refund the full purchase price of the mattress.

Wait for Your Refund

Once DreamCloud receives your returned mattress, they’ll inspect it to make sure it meets the return requirements. If it does, they’ll issue your refund within a few business days.

Returning a mattress may seem like a hassle, but DreamCloud makes the process as easy as possible. Follow these steps, and you’ll have your refund in no time.

DreamCloud 365 Trial

DreamCloud offers its customers a 365-night trial period, which is an excellent offer when it comes to purchasing a mattress. This trial period provides customers with the opportunity to test the mattress for a full year, and if they do not like the product, they can return it and get a full refund.

During the DreamCloud 365 trial period, the company suggests sleeping on the mattress for at least 30 nights before initiating the return process. This is because it can take some time for the body to adjust to a new mattress.

The process of returning the DreamCloud mattress during the trial period is relatively straightforward. All customers have to do is contact the company’s customer service team, and they will guide them through the process step-by-step.

It’s crucial to note that the return policy is only valid for the original purchaser and that the mattress must be in good condition. Any damages to the mattress may result in a deduction from the refund amount.

Additionally, DreamCloud offers a white-glove delivery service during this trial period. This service ensures that the mattress is delivered, set up, and any old mattresses are removed for free if the customer decides to keep the mattress.

In summary, DreamCloud’s 365-night trial period offers customers a risk-free opportunity to try out a new mattress for a full year. If they don’t like it, they can quickly return it for a full refund. This is an excellent offer for customers, and the company’s customer service team will ensure that the process is straightforward and hassle-free.

Dreamcloud Return Reviews

If you’re wondering how to return your Dreamcloud mattress, you may want to check out some of the Dreamcloud return reviews to get an idea of what to expect. Here, we’ll take a look at what some customers are saying about their experience returning a Dreamcloud mattress.

Easy and hassle-free

Many customers report that returning a Dreamcloud mattress was a breeze. They appreciated the company’s easy return policy, which allows for a full refund within the trial period. Some customers even commented that they received their refund without any questions asked.

Prompt and efficient service

Customers also praise Dreamcloud’s prompt and efficient service when it comes to returns. They report that the company responded to their return requests quickly and provided clear instructions on how to return the mattress.

Positive customer service experience

Several customers also mentioned having a positive experience with Dreamcloud’s customer service team. They appreciated the company’s helpful and friendly representatives who were always available to answer any questions they had about the return process.

Few complaints

Overall, there are few complaints from customers regarding Dreamcloud’s return policy. Some customers did report issues with the return shipping process, but these complaints were rare.

If you’re considering purchasing a Dreamcloud mattress but are worried about the return process, rest assured that many customers have had positive experiences returning their mattress. With an easy return policy, prompt service, and helpful customer service team, it’s clear that Dreamcloud values its customers and wants to ensure their satisfaction with their purchase.

DreamCloud Customer Service

When it comes to buying a mattress, customer service is an essential factor to consider. It’s crucial to choose a mattress company that offers excellent customer service, as it gives you the confidence that your concerns will be addressed when necessary. DreamCloud is one of the best mattress brands in the market, offering top-tier customer service to its customers.

Live Chat Support

One of the ways DreamCloud prioritizes excellent customer service is by employing a team of experts available round the clock to handle any question or concern. You can reach out to them through live chat support, which is easily accessible from their website. The live chat feature is perfect if you need a quick response to your queries.

how to return dreamcloud mattress

Email and Phone Support

In addition to live chat support, DreamCloud also provides email and phone support to its customers. If you prefer communicating via email, you can email support@dreamcloudsleep.com any time of the day. Alternatively, you can call the customer care line at 1-833-237-3269 and talk to a support agent. The call wait time is minimal, meaning you’ll be attended to promptly.

FAQ Section

DreamCloud also has an extensive FAQ section on their website. The section covers various topics that answer some of the commonly asked questions by their customers. If you have any questions about the brand, the mattresses, shipping, returns, or warranty, you’ll likely find comprehensive answers in the FAQ section.

In conclusion, DreamCloud understands that exceptional customer service is crucial in making its customers happy. The brand offers several ways to reach out to their customer service team, including live chat, email, and phone support. In addition, they have an extensive FAQ section that provides detailed information on various topics related to their products and services. Choosing DreamCloud is not just buying a mattress; it’s an assurance of excellent customer service.

How Do You Return a DreamCloud Mattress

After spending several nights on your DreamCloud mattress, you might find that the mattress isn’t a good fit for you. Or perhaps, it was damaged during shipping or has manufacturing defects. Whatever the reason, if you want to return your DreamCloud mattress and get a refund, here’s what you need to know.

Check the Trial Period

The first step in returning your DreamCloud mattress is to check the trial period. The company offers a 365-night trial period, during which you can test the mattress. If you’re within that trial period, returning the mattress is easy, and you’ll get a full refund.

Contact DreamCloud

To return your mattress, you need to contact DreamCloud’s customer support team. You can do this by calling them or sending an email. The team will ask you a few questions to confirm the purchase and initiate the return.

Prepare for Pickup

Once your return is authorized, DreamCloud will arrange for pickup of the mattress. You’ll need to disassemble and pack the mattress back in its original packaging. If you’ve already disposed of the original packaging, DreamCloud will send you a new one.

Wait for Your Refund

After DreamCloud receives the returned mattress, they will inspect it to ensure it is in good condition. If everything checks out, DreamCloud will issue you a refund, and you’ll receive the money in your account within a few days.

Returning your DreamCloud mattress doesn’t have to be a hassle. Follow the above steps to initiate a return and ensure you do it within the trial period to get a full refund. DreamCloud offers excellent customer service, making the return process simple and straightforward.

What is the DreamCloud Return Policy

how to return dreamcloud mattress

If you’ve purchased a mattress in the past or if you’re planning to purchase one in the future, it’s essential to know about the return policy. The DreamCloud return policy is straightforward and customer-friendly. They want you to be completely satisfied with your purchase, and if you’re not, they’ll do everything they can to make it right.

How long do I have to return the DreamCloud mattress

DreamCloud offers an incredible 365-day trial period, one of the longest in the industry. They provide a long enough trial period so that you can get a clear and comprehensive idea of how well their mattresses work for you. Most other companies have a trial period of about 100 days, which is still generous, but DreamCloud takes it one step further.

What are the conditions DreamCloud has for a return

DreamCloud asks that you try out the mattress for 30 days before initiating any return requests. This trial period is an ideal rule of thumb as it takes some time to adjust to the new mattress.

To initiate a mattress return, follow these simple steps:

  • Reach out to the DreamCloud customer service team and tell them the reason for the return.
  • A representative will help you process the return and arrange for pickup.
  • DreamCloud will arrange for your mattress to be picked up from your home and donate it to a local charity.
  • Once they collect the mattress, they’ll send you a full refund.

Please note that the DreamCloud return policy only works for their mattresses purchased directly from them. It applies to one purchase/order per customer, too.

DreamCloud offers a friendly return process with a long trial period, so you don’t have to worry about the quality of the mattress. If you’re unsatisfied with the mattress, simply reach out to their customer support, and they’ll help you. DreamCloud has made it easy and convenient for you to return your mattress.

Are DreamCloud Mattresses Easy to Return

If you’re looking to buy a mattress, you might be wondering about the return process if you don’t like it after trying it out. This is a common concern, and it’s essential to know the return policies and procedures of the mattress brand you’re considering. In this section, we’ll be discussing DreamCloud’s return policy and whether or not their mattresses are easy to return.

DreamCloud Return Policy

DreamCloud offers a 365-night trial period for their mattresses, which means that you can sleep on it for up to a year and decide whether or not it’s a good fit for you. If you’re not satisfied with your DreamCloud mattress, you can return it for a full refund within the trial period.

How to Return a DreamCloud Mattress

how to return dreamcloud mattress

Returning a DreamCloud mattress is easy and straightforward. All you have to do is contact their customer service team, and they will provide you with a prepaid shipping label to return the mattress. Once you’ve shipped the mattress back to DreamCloud, they will inspect it to ensure that it’s in good condition. Assuming it passes their inspection, they will issue a full refund to your original payment method.

Exceptions to DreamCloud’s Return Policy

It’s important to note that DreamCloud’s return policy does have a few exceptions. If your mattress was purchased through a third-party retailer, such as Amazon, you will need to follow that retailer’s return policy. Additionally, DreamCloud’s return policy only covers the original purchaser of the mattress, so if you bought the mattress second-hand, you won’t be eligible for a return.

Overall, DreamCloud’s return policy is one of the best in the mattress industry. Their 365-night trial period gives you plenty of time to decide whether or not you like the mattress, and their return process is easy and straightforward. While there are a few exceptions to their return policy, they are relatively minor, and most customers should have no trouble returning a DreamCloud mattress if it doesn’t meet their needs.

How Does DreamCloud Mattress Return Work

Returning a DreamCloud mattress is incredibly easy. Here’s how the process works.

Initiate the Return

If you want to return your DreamCloud mattress within the 365-day trial period, you need to initiate the return process. You can contact their customer service team via phone, online chat, or email. Once you’ve notified them that you want to return the mattress, they’ll get the process started.

Schedule the Pickup

DreamCloud will ensure that the mattress is picked up from your home. You don’t have to worry about shipping it back yourself. The company will arrange the logistics and ensure that the mattress is collected from your doorstep.

Donation or Recycling

Once the mattress has been collected, DreamCloud will donate it to a local charity or recycling center. The company believes in upholding environmental standards and is committed to donating or recycling products that are returned.


Once the returned mattress has been received and inspected, DreamCloud will process your refund. The company believes in transparency and will inform you of the refund status via email or phone. Refunds usually take between 7-14 business days to process.


Keep in mind that you have 365 days to return your DreamCloud mattress. Make sure you initiate the return within the trial period, or you may not be eligible for a refund.

In conclusion, returning a DreamCloud mattress is stress-free and straightforward. The company is dedicated to providing excellent customer service, and their return policy is a testament to that commitment. You can try their mattress risk-free for almost a year, and if you’re not completely satisfied, you can return it hassle-free.

Is Returning a Dreamcloud Mattress Easy

Dreamcloud mattresses are well-known for their exceptional comfort and support. However, not every customer may feel satisfied with their purchase. Sometimes, due to various reasons, you may need to return the Dreamcloud mattress you recently purchased.

Reasons for Returning a Dreamcloud Mattress

The reasons for returning a Dreamcloud mattress may vary. It could be due to mismatched firmness preferences, incorrect sizing, or simply because you didn’t get the quality sleep you were expecting. Whatever the reason is, Dreamcloud has got your back.

Returning a Dreamcloud Mattress is Hassle-free

Dreamcloud’s return policy is straightforward and hassle-free. They provide a 365-night trial period, allowing you to test their mattress for up to a full year to determine if it is the right fit for you. In case you decide to return the mattress, you can initiate the return process by contacting Dreamcloud’s customer support team via phone or email.

The Return Process

Once your return request is approved, Dreamcloud will arrange for a representative to pick up the mattress from your home at no extra cost. They will coordinate with you to schedule a convenient pick-up date between Monday to Friday.

Returning a Dreamcloud mattress is a breeze with their easy return policy and hassle-free process. Though the probability of returning the mattress is minimal due to their superior quality mattress, it’s still good to know that Dreamcloud has got your back if you’re not satisfied.

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